Frequently Asked Questions
Below are a few of our most frequently asked questions!
How long does it take to ship my order?
All of our items are printed on demand and take 3-4 days on average to process and prepare your order. From there, orders will arrive in 2-5 business days. **Orders to Hawaii, Alaska, Puerto Rico and unincorporated territories of the US can take an additional 7-12 business days.
I've only received part of my order! Where's the rest?
We use a number of different printers throughout North America to fulfill our orders, so your order may arrive in multiple packages.
Do you ship internationally?
All apparel (except leggings) can be shipped internationally! At this time, other products and merchandise cannot be shipped outside of the United States. Shipping outside of the U.S. will take between 10-30 business days.
What's your return policy?
If your order arrived damaged or has a manufacturing error, please contact us within 30 days of receiving your order to begin a reprint or refund request. The same applies if your order receipt does not match the items that you received.
Unfortunately, we cannot offer refunds or returns for customers ordering the wrong size or color, so be sure to review the sizing chart of all apparel!
How can I learn more about Bat Conservation International?
Visit our website at Batcon.org and subscribe to our email list!
Do I get a store discount as a BCI Member?
Yes! Depending on your level of support, you'll receive a Member Discount Code for between 10-30% off.
- 10% discount for members supporting BCI with up to a $60 annual membership and those who have added an annual membership to an adopt-a-bat
- 15% discount for members supporting BCI with a $100 annual membership
- 20% discount for members supporting BCI with a $250 annual membership
- 25% discount for members supporting BCI with a $500 annual membership
- 30% discount for members supporting BCI monthly or with a $1,000 or more annual membership
Click here to learn more and become a member.
I'm a BCI Member, where do I find my Member Discount Code?
If you became a new member or renewed online, you'll find your member discount code in your confirmation and thank you email.
If you became a member or renewed by mail, you'll find your member discount code in your confirmation and thank you letter.